DVLA Contact centres

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DVLA Contact centres

Post by Dave C on Tue Dec 13, 2011 10:10 pm

Hi all,

I have just had to call the DVLA contact centre with reference about licenses and medicals etc and surprise surprise i found the lady really helpful and she certainly knew her stuff. Cool

The phone was answered in just one ring, straight through to a person and not a 'press 1 for' system and best of all it was in the UK.

Just wondering if you guys have had the same sort of response, as i must admit i was really quite shocked.

For our oversea friends the DVLA is the Driver and vehicle licensing authority here in the UK. Please feel free to comment about your licensing authorities where you are........some of our 'official' departments can be a nightmare to get through to and the call centres based all around the world

All the best

Dc
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Re: DVLA Contact centres

Post by Rislar on Tue Dec 13, 2011 10:39 pm

Wow, last time i phoned mine i was passed from pillow to post and still didn't get an answer! you must be special to get that response DC Laughing

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Re: DVLA Contact centres

Post by Dave C on Wed Dec 14, 2011 2:05 am

Well i assume it was the Swansea office....very impressed.

Mind you i have just heard on the radio that they plan to shut down 39 regional offices..... scratch
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Re: DVLA Contact centres

Post by Rislar on Fri Dec 16, 2011 7:24 am

Yeah just heard that, unreal, moving it all to Swansea apparently!!! Thud

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Re: DVLA Contact centres

Post by jpmc on Fri Dec 16, 2011 7:52 pm

We have the same problem here.
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